ITS Alerts for Shenango

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12/02/11--12:24: Update: WebAccess (chan 2601958)

Effective Wednesday, January 4, 2012 during the maintenance window (5-7 a.m. Eastern Time), Cosign Version 2 registrations will no longer be accepted. All existing WebAccess registrations will be converted to Version 3. This will prevent any remaining Version 2 protected web sites from working properly, effectively disabling its Cosign function.

For more technical information, please refer to the AIT blog, http://ait.its.psu.edu/2011/09/webaccess-change-to-registration-procedures.html


12/21/11--21:17: Partial PASS Gateway Outage due to Hardware Failure (chan 2601958)

Tonight around 9:20 PM several of the backend PASS Gateway servers turned themselves off to protect themselves from overheating. We had a primary and redundant fans fail in a blade center around 9:00 PM. We have since replaced one of the failing fans and are restoring all servers. The systems that were affect are, NFS Gateway, sftp Gateway and PHP servers. As of 11:00 PM all servers are functioning normally.


02/13/12--08:13: Library service interruption (chan 2601958)

The following library services will be briefly unavailable during the 5-7 a.m. maintenance window on Wednesday, February 15th, 2012 due to critical security patches.

Illiad (University Park and Hershey sites)
Hemingway Project
Olive Newspaper Archive
Media Site Live Server
Helix Server, Windows Media Services - Library Music Recordings
MTSS Dial Access
Select Survey
Prime OCR - Preservation
MS Project


02/13/12--09:26: Resolved: email.psu.edu outage (chan 2601958)

A disk drive in the RAID array started to fail around 11:30, during that failure, a hot spare was brought online. No e-mail or data was lost, but some e-mail may have been delayed. This failed drive caused a pause in the e-mail store, which caused the e-mail system to be slow or unresponsive to requests. We disabled incoming e-mail and checking of e-mail, until the failed drive was successfully replaced. As of 12:16 all services are available.


02/16/12--09:36: Resolved: TSM Server backup.aset.psu.edu failed hardware (chan 2601958)

The server was back responding at 10:23 this morning to clients. The failed adapter was replaced but did not come online until 12:30 today. We are no closing the alert.


02/21/12--08:41: Update: UCS Partial Outage (chan 2601958)


We have migrated the affected machines to another host. We are investigating the underlying disk problem and will update this ticket when that problem is identified and resolved. We do not expect any further disruptions to UCS but will keep this alert active until the underlying problems have been resolved.




02/21/12--15:23: Resolved: FPS and DIMC Partial Outage (chan 2601958)

The servers which provide the FPS and DIMC services began experiencing high load resulting in poor response after 5pm today. ITS staff have taken measures to improve performance and we believe the problem is resolved. We will continue to monitor the services.


02/23/12--05:20: Resolved: ITS Alerts DB outage (chan 2601958)

Applications such as ITS Alerts, ITS News, Report Hate and some functions of podcasts.psu.edu were unavailable this morning between about 7:00 a.m. and 7:40 a.m. due to a database service being overloaded by connections from another application. Root cause appears to be due to an unexpected behavior in this application in response to routine database maintenance yesterday. ITS staff will continue to evaluate the situation in order to prevent a repeat problem.